Mount Desert Island Ice Cream is looking to fill a management position for all of our shops. This job is full time and very demanding. Basic responsibilities include running the shops and its employees to the standard set by the owner and regional manager. This position requires a person who is very comfortable working independently.  

The position also requires being "on call" for the shop: answering emergency phone calls; filling in empty shifts on the floor; communicating with vendors; communicating with regional manager and owner and responding to emergencies.

The job is a full time position that includes many responsibilities: 

  • Thoroughly training staff (new and returning) at the beginning and throughout the season 
  • Creating and maintaining a schedule for a large number of employees 
  • Maintaining organization within the shop (includes training and ensuring employees know how to keep shop clean, follow state and federal health regulations, etc.) 
  • Maintaining high standard of excellent customer service (includes training employees and continuing to follow up with training throughout the season) 
  • Maintaining a strong sense of physical and mental organization in small work space and storage space
  • Multi-tasking (at least three or four different projects at once!) 
  • Maintaining a GREAT attitude while working with the owner, the management team, staff behind the counter, vendors and wholesale clients (at MDIIC, we work hard to promote a GREAT team atmosphere and a fun and easy work space for EVERYONE - if you are looking for a job where gossip, complaining, power plays, micro-management, or a subversive attitude are welcome, please do not consider MDIIC, we’re not your place) 
  • Lifting heavy objects 
  • Updating and maintaining organization of any paperwork including bills, resumes, inquiries, receipts, and payroll 

The job may be expanded throughout the year and may come to include: 

  • Interviewing and hiring new employees throughout the season
  • May include participation in various marketing events 

We are looking for people that are:  

  • QUICK learners -- the ideal candidate will be able to learn the job within the first couple weeks and work independently and responsibly soon after 
  • High energy -- this position often means long and intense days, both physically and mentally 
  • Highly detail oriented; able to keep track of several crucial projects, employees and events at once 
  • Good with people, both customers and employees 
  • Able to be direct with both employees and management team 
  • Can work long hours (we try to keep hours at 40/week but because of the nature of the schedule and being on call, sometimes these hours are expanded) 
  • Maintain a GREAT attitude with both customers and staff 
  • GREAT communicators and listeners, both in person, over the phone and over email 

We are looking for someone long term that will not only maintain the running of the shop and our staff to the level that we expect but also view this position as an opportunity to expand and develop both personally and professionally. This job will evolve over the course of the year and continue to develop, so we are looking for people who want to invest in the company and the job and be continually challenged as the season(s) progress.